Payment Issues¶
Having trouble with your payment? Here are solutions to common problems.
Card Declined¶
Check Card Details¶
- Go to Account > Payment Methods
- Verify the card hasn't expired
- Make sure the billing ZIP code is correct
Try These Solutions¶
- Re-enter your card — remove and add it again
- Use a different card — try another payment method
- Try Apple Pay — if you have it set up
- Contact your bank — they may have blocked the transaction
Common Decline Reasons¶
| Reason | Solution |
|---|---|
| Insufficient funds | Check your balance or use a different card |
| Expired card | Update with a new card |
| Incorrect details | Remove and re-enter the card |
| Bank security block | Call your bank to approve the transaction |
Payment Processing Error¶
If you see a "Payment failed" error:
- Wait a moment and try again
- Check your internet connection
- Close and reopen the app
- Try a different payment method
Charged But Order Didn't Go Through¶
If you were charged but didn't receive a confirmation:
- Check your email for a receipt
- Look in Order History for the order
- Wait a few minutes — sometimes there's a delay
- If the charge appears but no order exists, contact support
Pending Charges
You may see a pending charge that later disappears. This is a pre-authorisation that gets released if the order didn't complete.
Double Charged¶
- Check if one charge is a pending pre-authorisation (these drop off automatically)
- Look at your order history — do you have two separate orders?
- If it's truly a double charge, contact support with your order number, screenshots of both charges, and the dates and amounts
Refunds¶
- Wrong order or missing items — contact the food truck directly first
- Charged incorrectly — contact support
Refunds typically take 5–10 business days to appear on your card.
Apple Pay Issues¶
- Make sure Apple Pay is set up on your iPhone
- Check that your card in Apple Wallet is valid
- Try authorising with Face ID / Touch ID
- Use a saved card in EetEet as an alternative
Security Concerns¶
If you see unauthorised charges or suspect your account has been compromised:
- Change your password immediately
- Remove saved payment methods
- Contact support urgently