Troubleshooting¶
Having issues? Find solutions to common problems here.
Common Issues¶
- Payment Issues — card declined, payment failed
- Order Issues — wrong order, missing items, refunds
- Notifications — not receiving alerts
- Location Issues — app can't find you
- Contact Support — get help from our team
Quick Fixes¶
Before diving into specifics, try these general steps:
Restart the App¶
- Swipe up from the bottom of your screen
- Swipe up on EetEet to close it
- Open EetEet again
Check Your Connection¶
Make sure you have a stable internet connection — Wi-Fi or cellular data.
Update the App¶
- Open the App Store
- Tap your profile icon
- Find EetEet and tap Update if available