Privacy Policy¶

Last updated: February 2026

This Privacy Policy describes how EetEet ("we", "us", or "our") collects, uses, and shares your information when you use our mobile application and services.

Information We Collect¶

Information You Provide¶

Account information: Name, email address, phone number
Payment information: Credit/debit card details (stored securely by our payment processor)
Order information: Items ordered, customizations, pickup preferences
Communications: Messages you send to support

Information Collected Automatically¶

Location data: When you allow location access, to show nearby food trucks (only while using the app)
Device information: Device type, operating system version, app version, unique device identifiers
Usage data: How you interact with the app, features used, pages viewed
Log data: IP address, access times, error reports

How We Use Your Information¶

We use your information to:

Process and fulfill your orders
Send order updates and notifications
Provide customer support
Improve our app and services
Show relevant food trucks and deals
Prevent fraud and ensure security
Comply with legal obligations

We share your information with:

Food trucks: Order details needed to prepare your food (name, order items)
Square: Our payment processor, which handles all payment transactions securely
Amazon Web Services (AWS): Cloud hosting and image storage
Twilio: SMS-based phone verification
PostHog: Anonymous product analytics to improve the app experience
Sentry: Error tracking to identify and fix technical issues
Legal requirements: When required by law or to protect rights

We do not sell your personal information to third parties.

Data Security¶

We implement appropriate security measures to protect your information:

Encryption of data in transit and at rest
Secure payment processing through Square (PCI compliant)
Certificate pinning for API communication
Regular security assessments
Access controls for our team

Your Choices¶

You can:

Access your data: View your profile and order history in the app
Update your information: Edit your profile anytime
Delete your account: Contact support to request account deletion
Control notifications: Manage push notification preferences in iPhone Settings
Manage location: Control when we access your location through iPhone Settings

Data Retention¶

We retain your information:

Account data: Until you request account deletion
Order history: For 7 years (for legal and financial requirements)
Analytics data: Aggregated and anonymized data may be retained indefinitely

Children's Privacy¶

EetEet is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy¶

We may update this Privacy Policy from time to time. We'll notify you of significant changes through the app or email.

Contact Us¶

Questions about this Privacy Policy?

Email: privacy@eeteet.com
In-app: Account > Help & Support > Contact Us

California Residents¶

If you're a California resident, you have additional rights under the CCPA:

Right to know what personal information we collect
Right to delete your personal information
Right to opt-out of sale of personal information (we don't sell data)
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@eeteet.com.